
STEP 1: Book your Busiest Day : Please confirm the busiest day for our visit, feel free to invite all children scheduled across the week. 
STEP 2: Consent Forms Sent : Forms are sent after booking. Centres distribute and 
STEP 3: Forms Returned: Return scanned forms 2 weeks before the visit 
STEP 4: Eligibility Check : We verify Medicare/insurance. ❌ Not covered = SMS sent. ✅ Covered = No SMS. No coverage both insurance and Medicare? $90 invoice is sent. 
STEP 5: Final Numbers: Will confirm the final list 2 weeks prior. 
STEP 6: Final Numbers : Smile Heros provides dental visits with staff support. 
STEP 7: Reports Sent: Dental reports are emailed to parents or sent to the centre 3-5 business days from treatment date